On Your Own But Not Alone
As a Mac Tools Franchisee, you’ll discover that, although you operate an independent business, you’re far from being alone. You’ll have one of the most extensive support systems in the industry right at your fingertips.
Mac Tools University
It all begins with Mac Tools University in Westerville, Ohio. Here, Mac Tools professionals apply over 75 years of experience in the mobile tool industry to provide you with the training you need to get started. Our experienced instructors will coach on best-in-class Mac Tools Franchise business practices.
Hands-On Training in the Field
When you return home, you’ll be connected with other Mac Tools professionals, whose jobs are all focused on supporting your business. These include:
- A district manager who will work with you offering sales and business training.
- Business analysts that will identify, analyze and advise on areas for improvement to help you meet your business goals.
- Product experts, who can talk you through many repairs and provide information on any products that you’re not yet familiar with.
Field Excellence Meetings
The support doesn’t end once you are on the truck. Field Excellence Meetings occur every 8-weeks providing a continued source of guidance.
Our annual Tool Fair provides another level of support, a sneak preview of the coming year’s hottest new products and sales training through our onsite classes.
Customer Service and Technical Service
Mac Tools Customer Service and Technical Service teams are very knowledgeable and are always ready to answer any questions you may have.